Streamlining Operations and Enhancing Patient Care
A unified platform to transform your patient experience.
Elevate patient outcomes by effortlessly maintaining HIPAA compliance while managing patient relationships.
HIPAA Compliance:
Ensuring that CRM systems in healthcare adhere to the Health Insurance Portability and Accountability Act (HIPAA) regulations regarding patient data security and privacy.
360-Degree Patient View:
A feature that provides a complete view of a patient's history, appointments, preferences, and interactions with the healthcare system.
- Patient History - Detailed records of a patient's details along with medical history, including diagnoses, procedures, allergies, medications, and previous treatments.
- Appointments and Scheduling - A calendar view of the patient's scheduled appointments, follow-ups, and treatment plans.
- Medical Notes and Documentation - Secure storage of medical notes, progress reports, and other clinical documentation related to the patient's healthcare journey
- Patient Communication History- A log of all communication between the patient and healthcare providers, including emails, messages, and phone calls.
Integration and Data Encryption:
Seamless integration with telemedicine platforms to support virtual patient consultations. Implementing robust security measures to protect patient data and maintain data integrity.
- EHR (Electronic Health Records) Integration -Seamless integration with EHR systems to access and update patient medical records
- Healthcare Billing Integration - Compatibility with Indian insurance providers and healthcare billing practices.
- End-to-End Data Encryption - Secure Messaging and Communication
AI Predictive Analytics and Reporting:
Using artificial intelligence to predict patient needs and improve care delivery. Generating insights from patient data and CRM interactions to improve decision-making
- Data Visualization - Interactive dashboards with charts, graphs, and visual representations of data..
- Real-time Reporting - Access to real-time data and reports for up-to-the-minute insight
- Custom Reports - Ability to create custom reports tailored to specific business goals and KPIs
- Conversion funnel analysis - Tracking and analyzing patient journeys from enquiry to walk-ins.
Multi-Channel Communication Automation:
Engaging patients through various communication channels, including email, SMS, Social media, Phone Call and Whatsapp.
- Communication automation - Appointment reminders, follow-up schedules, and more
- Personalization and Segmentation - Dynamic content personalization based on segmented patient data
- Response tracking - Cross channel patient response tracking
- Cross-channel consistency - Coordinating marketing efforts to avoid redundancy
- Comprehensive reporting - Tracking ROI for different communication channels.
Frequently asked questions
Yes, our CRM in healthcare is designed to be compliant with regulations like HIPAA for protecting patient health information (PHI).
We offer a highly customizable CRM for managing patient data and scheduling appointments, ensuring seamless integration with your workflow.
Our healthcare CRM is highly customizable to your needs, and our super-fast implementation ensures no delays, with assessment, configuration, data migration, training, and support
We employ robust security measures, including encryption, access controls, and regular audits, to safeguard patient data within our healthcare CRM, ensuring strict compliance with HIPAA regulations.
We simplify patient engagement and communication through an advanced healthcare CRM that automates email, SMS, WhatsApp, and social media interactions to ensure timely, personalized interactions and enhance patient care.
Yes, We provide seamless integration with your existing EHR and EMR software, enabling efficient sharing of patient information and providing a comprehensive view of patient information.
The integration of CRM reduces no-shows and enhances hospital/clinic efficiency by scheduling appointments efficiently, sending reminders via SMS/email, and providing easy rescheduling options.
Depending on your organization's needs and preferences, our CRM software can be deployed on-premises or in the cloud.
